Shipping policy
Welcome to ALHORRA. We aim to process and deliver every order clearly and reliably. Please read the information below to understand our delivery countries, shipping rates, and delivery times.
1. Order Processing
All orders are processed within 1–3 business days, excluding weekends and public holidays.
After your order has been processed and shipped, you will receive an email confirmation with your tracking information.
2. Delivery Countries
We currently deliver to five countries only:
- United States
- Canada
- Australia
- United Kingdom
- Germany
Orders can be placed only for the countries where delivery is available at checkout.
3. Shipping Rates
Shipping is not free.
Each country has its own applicable shipping rate. The shipping rates for the five countries listed above are the same rates configured in our Shopify shipping settings.
The available shipping method and final shipping cost will be displayed at checkout before you complete your order.
4. Estimated Shipping Time
The estimated shipping and delivery time is between 1 and 8 business days after dispatch.
Delivery times may vary depending on the destination country, the selected shipping method, customs procedures, public holidays, or circumstances outside our control.
5. Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and a link to follow your package.
Please allow 24–48 hours for the tracking information to become active after receiving the tracking email.
6. Customs, Duties, and Taxes
Customers are responsible for any customs fees, import duties, taxes, or other charges that may apply when the order arrives in their country.
These charges are determined by the destination country and are not included in the shipping rate unless clearly stated at checkout.
7. Incorrect or Incomplete Address
Please check your delivery address carefully before completing your order.
ALHORRA is not responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.
If a package is returned because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs.
8. Lost or Damaged Packages
If your package arrives damaged, or if it is confirmed lost by the shipping carrier, please contact us as soon as possible.
Send your order number and clear photos or videos of the damage to:
Email: classofsuccess.369@gmail.com
We will review the situation and provide a replacement or refund according to our Return and Refund Policy.
9. Contact Us
If you have any questions about your shipment, please contact us:
Email: classofsuccess.369@gmail.com
Phone: +212 0632207710
Support hours: Monday to Friday, 9:00 AM to 5:00 PM