Refund policy

Return & Refund Policy

Thank you for shopping at ALHORRA.

Returns & Exchanges

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or replacement.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at classofsuccess.369@gmail.com Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please provide clear photos or videos of the issue.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your request, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

If you have any questions, please contact us at classofsuccess.369@gmail.com